Our friendly staff and professional massage therapists are committed to providing a relaxing, stress-free experience before, during and after your treatment. Here's what you can expect.
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Before you head on over for your massage appointment, make sure to complete your health intake in advance on either a smart phone or tablet by following the link emailed to you. This step is important and includes any allergies, medical history, injuries or physical conditions your therapist should be aware of. If you have misplaced your health intake email, get in touch and we'll be happy to send you a new one.
If you are unable to complete your health intake from a smart phone or tablet, please let us know in advance; Accomodations can be made for you to complete your health intake in person with advanced notice.
Bonus tip: Drink plenty of water to ensure your muscles and soft tissue are hydrated prior to your massage.
When you arrive, you'll be greeted by a team member who will confirm your name and treatment so they can get you checked in. Our staff will be wearing a face mask and you are more than welcome to as well. They'll also ask that you sanitise your hands and invite you to take a seat in the waiting area.
Whilst you wait, feel free to browse the shop area. If you have any questions, please ask a member of staff.
Your massage therapist will review your health intake and the treatment you've booked before they introduce themselves and show you to your treatment room. They will also be wearing mask and will discuss with you the reasons for your visit and, depending on the treatment booked, any specific areas you would like to address during your massage.
If your therapist feels the treatment you've booked is not the ideal treatment for your particular concern or what you would like to acheive from your massage, they will let you know which treatment they would recommend. You can always switch to the recommended treatment if available. Depending on the length of treatment booked, your session will include either 5 or 10 minutes for dressing.
Your massage treatment will be performed in a private treatment room, excluding chair massage treatments and seated indian head massage, which are performed through clothing in a public setting.
Your therapist will leave the room to allow you to disrobe and lay down on the massage table under the provided coverings. Before leaving the room, your therapist will explain what items of clothing will need to be removed for your booked treatment and will also request you to remove any jewelery or accessories that may hinder the treatment (for example, your necklace if you have booked for a neck massage etc.). Your massage therapist is trained in professional towel ethiquette and will only uncover the area of your body being worked on.
Communication is key to you receiving the most effective massage treatment possible. We understand that you may not want to talk during your treatment and would rather just 'switch off'. This is absolutely fine, it's important to relax your mind and muscles. Breathe normally and try not to tighten or contract your muscles but do communicate honestly with your therapist throughout your treatment when needed.
If you need a particular area worked more or if you feel the pressure needs adjusting please do tell your therapist, they won't be offended and it helps them help you. If they are unable to apply more pressure to a particular area, they will explain why.
Your massage therapist will let you know when the body work part of your session has ended and will leave the room to allow you complete privacy to dress.
It's important to stay hydrated after your massage. If you have not brought water with you, please drink some as soon as you can. To avoid touch points, we no longer offer glasses of water but you are more than welcome to bring a bottle with you to your appointment.
Your massage therapist may have left any personal recommendations with regards to after-care and when you should schedule your next session with reception, who will be happy to go through the suggested options with you so please do feel free to ask.