Important FAQs about our services

What is Massage?

Massage is a complementary therapy that uses touch and a particular range of movements with different levels of pressure to achieve the desired results. There are several different types of massage and we offer an extensive menu of available therapies for you to choose from. Please visit our ‘Massage Therapies’ page to view the full list.

Can everyone have a massage?

Generally speaking, Yes! Everyone can receive and benefit from a massage providing you do not have any contra-indications, but we at Le Masseur Personnel have our own minimum age requirement, which is 16, or over.

What are contra-indications?

A Contra-indication is something that may prevent you from receiving massage. Please discuss this with us over the phone or via email. Visit our ‘Contact Us’ page.

What should I do if I have a contra-indication?

Don’t worry, it does not necessarily mean you cannot receive a massage; it just may mean that we would have to avoid a localised area during the treatment etc., regardless we would be happy to discuss this with you. Please visit our ‘Contact Us’ page.

Which massage is right for me?

The right massage is very much dependent on what you want to achieve from your treatment. For someone who would just like to relax we would suggest a ‘Classic Swedish massage’ or ‘ De-stress massage’. And for someone who feels that something a bit deeper would suit we would suggest some form of deep tissue massage treatment. Please visit our ‘Massage Therapies’ page for a full list and information about what different therapies we offer.

I am a little nervous about getting a massage, is this normal?

Yes! Don’t worry; there is nothing to be nervous about. We at Le Masseur Personnel pride ourselves on our strict code of conduct and professionalism. You will be treated with the utmost respect and strict confidentiality in a calm, relaxing environment.

Fainting and Chair Massage

Like other massages, chair massage can reduce blood pressure but, being in a seated position, this can cause light-headedness, dizziness or feeling abnormally warm. If this happens during your treatment please immediately signal to your therapist as soon as it begins. If you have a history of fainting or suffer from low blood pressure, a chair massage is not right for you and we would recommend a couch massage (table massage). This is due to the position you are in during the treatment and the fact that blood pressure could drop further, causing a fainting eposide. If you have any questions please speak to us and we will be glad to help.

Should I be concerned about the gender of my therapist?

In general, nothing about a therapist's gender will tell you about the style or quality of massage they give. Some people are more comfortable receiving a massage from a person of the same gender; whereas some prefer the opposite gender. We have both male and female therapists working at Le Masseur Personnel, each specialising in certain treatments. While no professional wants their services refused based upon their gender, we also realise that if you're nervous about who is giving you the massage, then you won't be able to relax and enjoy your massage completely. Please feel free to speak to us to put any hesitations you may have to rest.

What should I do before arriving for my appointment?

Make sure that you are clean and can receive a massage.
Arrive on time or just before your appointment, late arrivals may lose their appointment.
Drink plenty of water the day before your massage.
Do not drink alcohol the day before your massage.

Should I eat or drink before the massage?

No, please don't eat or drink at least 1 hour before your treatment, also please avoid drinking alcohol or taking drugs before your treatment.

What will happen during my massage?

When you arrive you will fill out a consultation form, which will list any contraindications and contact information (don’t worry… your information will not be seen or shared with anyone else other than your therapist).
Your therapist will then leave the room while you de-robe and lay comfortably on the massage couch underneath the towels provided.
Your therapist will then perform your massage

What If I get an erection during the massage?

It is perfectly normal for men to get an erection during a non-sexual, therapeutic massage. Gentle touch administered to any area of the body can activate the parasympathetic nervous system and cause a partial or full erection.
Some men don't get a massage therapy because they worry that they'll get an erection, or they get the massage but are unable to relax because of this fear. There is no reason to be embarrassed. Your massage therapist (male or female) understands this and will generally ignore it and treat the situation with complete discretion. If you are still worried, you may wish to wear a men's bikini bathing suit during the massage, which provides more support than boxers.

After my massage has ended what should I do?

You will be instructed to sit up and to take a few minutes to sip a glass of water to bring the body back to it’s former state of awareness so you do not injure yourself when stepping off the couch.
The therapist will then leave the room again to allow you complete privacy to dress.
Once dressed, the therapist will re-enter the room and will discuss which steps you need to take to maximise your treatment (one common recommendation for all therapies is to drink plenty of water for the remainder of the day etc.)

What are your opening hours?

We are open from 10am to 8pm Monday, Tuesday and Wednesday, 9am to 9pm Thursday, 9am to 8pm onFriday, 10am to 7pm on Saturday and 11am to 6pm on Sunday.

What time is the last appointment and how long does it last for?

Our last appointment is 8pm Monday Tuesday, Wednesday and Friday, 9pm on Thursday, 7pm Saturday and 6pm on Sunday. The last appointment lasts for a maximum of 1 hour, if you require a longer massage please make sure to book for a time that will accommodate this.

How long do your treatments last?


As is standard, our complete treatments last the time specified. This includes time for a consultation (if necessary), time for you to prepare for the massage and time to dress afterwards. Eg. If the massage you booked is listed as 60 minutes, this 60 minutes is the time you will spend at our premises, including the consultation (if necessary), un-dressing before the massage and dressing after the masssage. As a guide, a 60 minute booking results in roughly 50 minutes bodywork, and a 30 minute booking results in roughly 25 minutes body work. This will of course vary depending on how promptly you prepare for the massage and dress afterwards.

Can I request a specific therapist?


Yes you can, please make sure you specify the therapist at the time of your booking. If you have been with us in the past we will endeavour to provide you with the same therapist unless otherwise specified by you.

How much notice do you need for a booking?

We recommend booking 24-48 hours in advance to make sure your chosen time is available, but generally a few hours notice is ok. For weekends and busy times please try to book in advance as these time slots tend to book up quickly.

What information do I have to provide to book an appointment?

To book your appointment we require your name, contact number and chosen treatment. Additional information will be required during your initial consultation with your therapist. For mobile massage services/on-location a deposit is required to cover the transportation costs.

Where are your treatment rooms located?

Our main therapy centre (Massage Bar & Organic Body Boutique) is located at 3 Church Rd, Caversham, RG4 7AA. We do have treatment rooms located on Church St, RG1 2SB but these are strictly by appointment.. We also provide a mobile massage service / on-location massage service.

What if I need to cancel my appointment?

We understand life can be unpredictable at times, if you need to cancel your appointment we require a 24 hour notice period. This is for both cancellations and alterations/re-scheduling. If you cancel or re-schedule your appointment with less than 24 hours notice, you will lose your deposit which is 50% of the total treatment cost. In the event that you have made a booking with a gift voucher, your gift voucher balance serves as your deposit and we will retain the cancellation fee from your gift voucher.

Are your therapists qualified and experienced?

Yes, all our therapists are fully qualified in their respective massage fields, experienced and insured.

What type of massage mediums do your therapists use?

Our therapists use a range of massage mediums (creams, oils and powder) depending on the treatment and the client's wishes. We use 32 different blended oils and 49 essential oils in our treatments - all of which are organic.

What am I supposed to wear during the treatment? Can I be naked?

Certain treatments require you to remove specific clothing. For full body massages you will need to remove the majority/ all of your clothing, you can leave your underwear on or off as this is completely down to your own comfort level. For chair massage you will remain fully clothed at all times. Bio-energizer D-tox requires you remove your socks and shoes. Targeted massage requires you remove the clothing for the area your therapist will be working on (back massage will require you to remove your top, leg massage will require you to remove your pants).

What will I be massaged on? Do your therapists use a massage table?

For full body massage at one of our treatment rooms we will use a massage couch/table. For mobile massage/on-location our therapists may not travel with a couch. If you require a couch for your mobile massage/on-location appointment please specify this at the time of booking. For chair massage/seated acupressure/corporate massage we use an ergonomically specifically designed massage chair during all treatments, either at one of our treatment rooms or on-location.

What will the therapist wear during the massage?

The therapist will wear our uniform at all times during the massage.

Are there any travelling charges for your mobile massage/on-location service?

Yes. We list a specific price on our treatments page and price-list for our mobile massage/on-location services. These prices are valid only for the Reading area. For a personalised quote please contact us.

Do you travel outside of Reading?

Yes we do, our mobile massage/ on-location massage services cover Reading, Caversham, Berkshire, London and the entire South East England. Please contact us for a personalised quote.

If I enjoy the massage, and would like to prolong the session, may I do so?

Yes, providing the therapist has sufficient time available after your initial booking. Please make sure to mention you would like to extend in the first 20 minutes of your appointment as the routine would of been customised for your initial booked time.

Can I split the session with my wife/partner/husband?

No, our massages are specific to one person. If you would like to split your appointment with another person we would recommend booking a couple's massage.

Can you do on-site and/or corporate massage?

Yes, our therapists can preform on-site chair massage/seated acupressure and corporate massage at your office, production set or event. Please contact us for a personalised quote.

The pressure isn't right for me, the movement is too fast or slow, what should I do?

Please don't be embarrassed or worried about upsetting your therapist, you can let them know at any time if you would like the pressure or speed adjusted to your liking, the therapist will always ask you in the very beginning of the treatment if the pressure and everything else ok with you.

How do I pay for the service? Do you accept credit/debit cards?

Payments are accepted in cash (GBP Sterling), mastercard, maestro, solo, visa, visa electron, vpay, visa debit, mastercard debit and paypal.

Am I required to tip the therapist?

Tipping is not mandatory and is totally up to you, the only pressure we would like you to feel is our therapist warm healing hands on your body.

How often should I receive a massage treatment?

We would recommend receiving treatments twice a week but if you can't then at least once a week is good too, the more treatments you have the more relaxed and healthy you would be.

I don't want the therapist to touch a specific part of my body?

If you are self-conscious about a certain part of your body and wouldn't like to be touched there, just ask your therapist to skip this area or to keep it covered at all times, there are also treatments that can be done with your clothes on.

Should I be talking to my therapist during the massage?

Well it's totally up to you if you would like to engage in conversation during the massage our therapist don't mind but we would recommend just to lay back, relax and enjoy the treatment as best you can.

Is my privacy safe with you?

Yes, your personal details are kept completely confidential and we will not pass your details to anyone else unless it is inevitable in order to provide you with our services.