Terms and conditions

The following terminology applies to these Terms and Conditions and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to our Company Le Masseur Personnel Limited. "Party", "Parties", or "Us" refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1. Who we are

We are Le Masseur Personnel Limited. ("Le Masseur Personnel", "we", "us", "our"). Our registered address is 3 Church Road, Reading, Berkshire, RG4 7AA, United Kingdom. Our website is www.le-masseur-personnel.com ("website") and your contact email is support@le-masseur-personnel.com ("email"). For the purposes of processing your data, we are the 'data controller'.

2. Privacy

We are committed to protecting your privacy and any information we collect and/or hold about you. Please refer to our privacy policy for further information.

3. Exclusions  and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extend permitted by law, this company:

- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and

-excludes all liability for damages arising out of or in connection with your use of this website and/or any services provided by Le Masseur Personnel Ltd. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the date there on or any other direct or indirect, consequential or incidental damages.

If you have any medical conditions, are pregnant or breast feeding or have allergies, injuries, skin complaints or infections, please discuss with your therapist (and doctor where necessary) prior to making your booking as this may direct your treatment options.

This company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extend permitted by law. None of your statutory rights as a consumer are affected.

4. Payment

Cash and all major Credit/Debit Cards are all acceptable methods of payment. Our terms are payment in full before shipping of products will take place, with regards to services where no physical product is available, our terms are payment in full directly after receiving said service. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid thirty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only.

5. Booking and Cancellation Policy

Booking policy:

A deposit is required on all treatments booked. A deposit consists of 50% of the treatment value or £20.00, which ever is greater. In the event a treatment costs less than the minimum £20.00 deposit the entire cost of the treatment is payable. In the event a client is paying with a gift voucher, the same deposit system will apply but will be charged to the gift voucher in question. In the event a client holds a course of treatments with us a deposit is not required but our cancellation policy is still applicable. The company may, at its discretion, wave the booking deposit. If the Company does not charge a booking deposit, the cancellation policy is still applicable.

Cancellation policy:

Minimum 24 hours notice for weekday appointments and 48 hours notice for weekend appointments of cancellation or movement of appointment is required. Notification for instance, in person, via email, via phone call, mobile phone 'text message' and/or fax, or any other means will be accepted subject to confirmation in writing via email. We reserve the right to retain any deposits paid to cover any subsequent administrative expenses should you fail to cancel within our notification window. In the event of a client holding a course of treatments, a single treatment will be forfeited if an appointment is cancelled or moved outside of our minimum 24 hour notice period. In the event you wish to cancel your appointment and you have given more than 24 hours notice and you have paid a deposit under our Bookings Policy a refund can be obtained in person by the original payee. In the event you have secured the booking against a gift card or voucher, 50% of the treatment value (or £20, whichever is greater) shall be charged to the voucher. We may, at our discretion, allow any deposits paid to remain on account for future bookings to be completed within 6 months of the original booking.

Failire to comply with our health and safety policies or failure to complete your health intake in advance of your appointment will result in your appointment being cancelled and treated as a late cancelation with the above policy applying.

5. Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to use which constitute payment in respect of the provision of unused Services, shall be refunded in accordance with our bookings and cancellation policy. Refunds need to be processed in person by the card holder and the amount can only be refunded to the original card.

5. Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

6. Links from this site

We Do not monitor or review the content of other party's websites which we are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other sites connected to this site or accessed through this site yourself, before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

7. Copyright notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company's services and the full content of this website.

This Company's logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked.

8. Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website via Company literature or via the Company's stated telephone, facsimile or mobile telephone numbers. This company is registered in England and Wales, Number 7287768, registered office 3 Church Road, Caversham, Reading, Berkshire, RG4 7AA.

9. Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

10. Waiver

Faulre of either party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. Not waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both parties.

11. General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

12. Gift cards, Gift Vouchers, E-Vouchers and Printable Vouchers

Gift Card:

A Gift Card is a physical, plastic card detailing a unique code which is a combination of letters and/or numbers.

Gift Voucher:

A Gift Voucher is a physical piece of paper detailing a unique code which is a combination of letters and/or numbers.


An Electronic Voucher, or E-Voucher for short, is an email that contains a unique code in the body of the email which is separate from any transactional email which may also contain a reference to a unique code in relation to the sale of an E-Voucher or the E-Voucher code but cannot be redeemed as such.

Printable Voucher:

A printable voucher is a Gift Voucher sent as a PDF attachment via E-Mail to be downloaded and printed.

"Gift Card", "Gift Voucher", "E-Voucher" and "Printable Voucher" shall hereinafter be referred to as "Gift Voucher" or "Voucher" or "Gift Card".

Each voucher may be subject to terms and conditions that are printed directly on the voucher, which are in addition to the following terms and conditions. If there is a contraction or conflict of terms between what is printed on the voucher and what is listed below The Company will, at it's sole discretion, make a decision as to which specific terms are valid. The below terms may be edited without noticed and will be applicable to all past, present and future gift voucher sales. All Gift Vouchers shall remain the sole property of Le Masseur Personnel Ltd.

There is no cash alternative for a Gift Voucher. Voucher code must be mentioned when booking and the original Voucher must be presented in full upon arrival. Gift Vouchers are not valid on same-day bookings. Modified, defaced, damaged, cancelled or duplicated vouchers will not be accepted. Damaged, lost or stolen vouchers cannot be resent or re-issued or refunded. All gift voucher sales are final and cannot be refunded or returned once sold. The value of the voucher is as stated on the voucher and is non-transferable. If the value of the voucher specifies a specific treatment, this shall be considered a suggestion and the value of the voucher shall be the original purchase amount. Voucher expires one year from date of purchase. All vouchers with code beginning with LYL are null and void and non-redeemable or exchangeable as of 01/12/2014. To check the balance of a gift voucher or to check the amount of redeemable time remaining on a voucher or to check the expiry date of a voucher please call 01189481077. Bookings where a Gift Voucher is intended to be used in exchange of services are subject to our standard bookings and cancellations policy. Gift Vouchers are available detailing pre-set nominal increments or detailing a select number of treatments. Gift Vouchers can be purchased using cash or debit / credit card only. Please keep your Gift Voucher safe and treat like cash. Le Masseur Personnel Ltd. will not accept any liability for lost, stolen or damaged Vouchers or for any remaining balance on the Voucher.

If at any point we suspect a person or persons are fraudulently trying to redeem a gift voucher we may, at our discretion, refuse to accept the Gift Voucher in exchange for products or services until valid proof of purchase has been presented, accepted and acknowledged as genuine by us. In the event of a refusal to accept the Gift Voucher this will not modify or extend the original Gift Voucher expiry date and an alternative form of payment will be required.

We may, at our sole discretion, gift a gift voucher to a person or charity or company or organisation for the purpose of raising funds for an event or organisation. These Vouchers cannot be redeemed by the person or persons organising the event, or their family members or partners. Vouchers cannot be sold on after the initial prize draw / raffle / auction.

13. Notification of changes

The Company reserves the right to change these conditions from time to time as it sees fit without prior notice and your continued use of the site will signify your acceptance of any adjustment to these terms. if there are any changes in how we use our site customer's Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.


Don't let a niggle turn in to a pain