Gift Cards and E-Gift Cards are valid for 1 year from the date of purchase.

Yes, you can purchase a physical gift card in store for pre-set amounts.

For orders placed on or before 03/04/2019:

Your E-Gift Card may be on an older system, please contact us Contact Us.

For orders placed on or after 04/04/2019:

E-Gift Cards are sent on your chosen delivery date (or 'today' if you chose this option) and to the email address you specified when ordering. If your chosen delivery date is 'today' your E-Gift Card will usually be sent within 30 minutes of completing your order but it can take up to an hour during busy periods.

Please also make sure to check your 'junk' or 'spam' folders just in case your email provider has put it there. Make sure to mark as 'not spam' to ensure this doesn't happen again in the future.

If your chosen delivery date has passed and the voucher is not in your 'junk' or 'spam' folder, try re-sending the E-Gift Card using the 'Resend an E-Gift Card' option below. This will re-send the E-Gift Card to the email address you specified when ordering.

If nothing has arrived after trying the re-send option, please Contact Us.

For E-Gift Cards:

If you've lost your E-Gift Card, try the 'Re-send an E-Gift Card' option below. If this doesn't work please Contact Us as your E-Gift Card may be on an older system if it was ordered on or before 03/04/2019.

For Physical Gift Cards:

Unfortunately, We are unable to re-issue or re-send physical gift cards as these are treated like cash.

Any treatment listed on the card itself or any accompanying documentation is merely a suggestion and the value of the Gift Card is the original amount spent, which you can use towards any treatment up to the value of the gift card. Any un-used balance will be carried forward on the gift card until the expiry date.

For Physical Gift Cards:

Unfortunately, We are unable to re-issue or re-send physical gift cards as these are treated like cash.